Shipping & Returns
Johannesburg
Within JHB · Book before 12:00
Same dayWeight Price
Up to 15 kg R60.64
Over 15 kg R60.64 +R3.31/kg
Gauteng
Pretoria, Vaal & JHB short hauls
1–2 daysWeight Price
Up to 15 kg R104.74
Over 15 kg R104.74 +R3.31/kg
Main Cities
Cape Town, Durban, PE & big cities
1–3 daysWeight Price
Up to 5 kg R104.74
5–15 kg R165.38
Over 15 kg R165.38 +R4.41/kg
Smaller Towns
Non-metro & high-risk zones
2–5 daysWeight Price
Up to 15 kg R187.43
Over 15 kg R187.43 +R4.41/kg
Remote Areas
Far-away, no major towns nearby
4–7 daysWeight Price
Up to 15 kg R343.98
Over 15 kg R343.98 +R4.41/kg
Shipping Policy
TC Direct (Pty) Ltd · South Africa only
Gauteng
From R60.64
2–3 working days
Outside Gauteng
From R104.74
3+ working days
Free Delivery
Orders over R1 200
No shipping fee
| • You will get a tracking number by SMS and email after your order is placed. Use it on the courier's website to track your parcel. |
| • TC Direct only delivers within South Africa. |
| • Shipping fees may change from time to time. |
| • Need help? Call +27 (0)11 226 1600 or email [email protected] |
Returns Policy
Quality guaranteed on all products
Log return within
14 days
of receiving your item
Credit processed in
7 days
after return approved
Refund method
EFT only
admin will confirm date
| ✓ Contact us about damaged, defective or wrong items at [email protected] |
| ✓ Returns logged after 14 days will not be accepted. |
| ✓ Items must be unused, in original packaging with labels still attached. |
| ✓ Online purchases cannot be returned at our depots — returns are online only. |
| ✓ Our courier will contact you to arrange collection once your return is logged. |
| ✓ Collection takes up to 5 working days (main centres) or 10 days (outlying areas). |
| ✓ TC Direct will cover shipping costs if we made the mistake. |
| ✓ Replacement is subject to stock availability — if out of stock, a refund will be issued. |
| ✓ Defective items from a special offer will be replaced with the same product. |
⚠️ TC Direct reserves the right to update this policy. Any changes will be announced on the website.
How to Process a Return
Follow these 6 easy steps on the website
1
Log in & go to your ProfileClick on your profile icon at the top of the shop.
2
Click on “Orders”Find the list of all your past orders.
3
Find the order & click “Return Item(s)”Go to the order you want to return and click the Return button.
4
Fill in the return formEnter how many items, the reason, what action you want (replace or refund), a comment if needed, and your pickup address. Then submit.
5
You will get a Return Request numberAn email will confirm we received your request.
6
Track your returnGo to your profile and click “Return Requests” to see the status.
Questions? Call +27 (0)11 226 1600 or email [email protected]